Client Agreement
Thank you for choosing Studio DeRosa for your hairstyling needs.
We offer a relaxed and personalized salon experience as well as pride ourselves on providing high levels of customer care.
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Below you'll find our Client Agreement- Please sign in acknowledgment.
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As well as a list of our current salon policies.
Policies
Cancellation Policy:
I understand any appointment with Studio DeRosa that is not canceled within 48 hours of the scheduled date and time, will prompt the implementation of Studio DeRosa's cancellation policy protocol. There will be a fee charged to your credit card on file of 50% of what the scheduled services were valued at.
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Cancellations should be made by texting us at 650-281-4338 or email studioderosafl@gmail.com.
Saved Payment Method:
I understand and agree to my payment methods being safely and securely stored on file using Studio DeRosa's POS system. Studio DeRosa's POS system uses Square, the world’s leading secure and PCI-compliant payment processor.
Redo Policy:
I understand if I would like something adjusted regarding my recent service(s) and that was discussed in the consultation after leaving my scheduled appointment, Studio DeRosa will be pleased to accommodate you free of charge in most circumstances.
For said complimentary service to be done, this request must be made within 5 days of your initial appointment.
I understand no refunds are permitted under any circumstance.
Product Return Policy:
I understand a very lightly used product may be returned or exchanged by the next scheduled appointment I have. I will make sure to reach out to Studio DeRosa with my concerns as soon as possible after using and deciding the product is not going to work for my hair.
If you have not read and completed the Client Agreement yet,
please do so here:
A Client Agreement must be on file before any services will be performed.